FAQs and General Information

Yes. Every shipment requires a minimum net order value of $35.00 USD.

Yes. Branham accepts major credit cards. A service fee (3% within the U.S., 4% international) applies to credit card payments based on your statement billing address.

Yes. A nominal packaging charge is added to every invoice. The charge applies with UPS collect, consignee and recipient billing. The amount depends on the product type, weight, and length.

No. All ship dates quoted by W.C. Branham are estimates. Branham is not liable for delays beyond its reasonable control. Examples include natural events, fire, strikes, embargoes, government action, transportation delays, and material shortages.

Acceptance of the goods at delivery waives all claims for damages caused by a qualifying delay.

See our Lead Time Chart for lead times and comparisons.

Branham products are made to order, so cancellation terms depend on timing, order value, and order type. Any cancellation must be accepted in writing by Branham. The 48-hour window starts when Branham receives and accepts the order.

Orders for special, custom engineered, or non-standard components cannot be canceled once manufacturing begins.

Yes, but quantity changes made more than 48 hours after Branham receives and accepts the purchase order are subject to a price change. Branham must accept every change in writing.

Report any shortage to W.C. Branham within 15 working days of receiving your order.

Contact Branham to request a Return Goods Authorization (RGA) number before you ship anything back. Then follow these steps:

• Get an RGA number from the factory in advance.

• Confirm the return falls within 90 days of the original ship date.

• Ship the product back to the factory freight prepaid.

• The factory rejects any return without an RGA number or if it is sent freight collect.

Products must be returned within 90 days of the original shipment date of the order.

Yes. A minimum 50% restocking charge applies to every returned product that factory inspection finds to be new and unused.

W.C. Branham warrants new Branham trademark products against defects in workmanship and materials for two years from the date of shipment. ARTEC® products carry a one-year warranty from the date of shipment.

• Air over oil intensifiers, including OVLBOOST™

• Caliper disc brakes and brake disc/hub assemblies

• OVLPRO® pneumatic rod cylinders

• DURATRK® pneumatic rodless band-type cylinder

• MAGTEC® pneumatic magnetically coupled cylinders

• PNEU-SA® pneumatic enclosed cable cylinders

• Cable cylinders, all styles

• Right angle gearboxes, including MICROGEAR®

ARTEC® pneumatic rod cylinders carry a one-year warranty from the date of shipment.

The warranty covers defects in workmanship and materials. Branham will repair or replace the product, at Branham's option.

The warranty does not cover products that fail from any of the following:

• Normal wear

• Improper handling

• Use beyond catalog specifications

• Repair or alteration by anyone other than W.C. Branham

• The warranty also excludes products not manufactured by W.C. Branham.

Contact W.C. Branham through the contact form or call 715-426-2000. Branham will issue an RGA number before you return the product.

No. W.C. Branham is not liable for consequential damages under any circumstance.

Yes. Branham may change its Terms and Conditions at any time and is not liable for interim changes. The current version is always posted on the Terms and Conditions page.

Send it in writing by registered or certified mail, postage prepaid, to:

W.C. Branham, Inc.
Office of the Controller
398 Troy Street
River Falls, WI 54022

Use the W.C. Branham contact form, email AskWCB@wcbranham.com, or call 800-428-1974 (toll-free U.S. and Canada) or 715-426-2000.

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